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Q. How much will shipping charges cost?
A: Shipping is FREE on all orders over $75.00; Express option $10-$20 depending on where you live. You can find more details when you place your order at checkout point.
Q: What currency are your prices and what forms of payment do you accept?
A: Prices are all Canadian $ and we accept VISA and MASTERCARD for payment.
You may also use Ella Bella Gift Certificates and Credit Notes as form of payment.
If you need assistance please call Renee at 403-263-1126 or 403-452-7380
Q: What size maternity clothes should I buy?
A: Maternity clothes are cut to accommodate your changing figure. In most cases you should order the same size you wore before you were pregnant. We will advise in description part of item if the fit does not follow this rule.
Q: How can I contact you?
A: The best way to contact us is by email at maternity@ellabella.ca or by phone at 403-263-1126 or 403-452-7380 and please leave a message if no answer and we will return your call within 24 hours.
Q: What is your return policy?
A: Returns are accepted on most items within 10 days after you receive your order. We require you contact us to request a return authorization number. We will include a "Return & Exchange Information" sheet in with your shipment outlining procedure to follow for Returns. All orders shipped outside of Canada are FINAL SALE.
Depending on the item you purchased, you may return it for a full refund or for exchange. Items that are for exchange only will be noted as such in the description of the item ( nursing bras, evening gowns).
FINAL SALE on Bella Bands, Belly wraps, Skin care products and all SALE ITEMS. Please call us before you place your order if you need help figuring out size or just need help in general. We are here for you and want you to be happy with your purchase. If you call us before you place your order and voice your concerns we may be able to work around the FINAL SALE policy but you must clear this with Renee before you place your order.
RETURNS FOR REFUND will be subject to a handling fee of $10.00 ( but only if you received FREE shipping). This amount will be deducted from the amount and we will refund the difference to your credit card. Refunds will only be processed once we have received your package and the goods have been inspected to verify that they are in perfect re-saleable condition. If it is not in re-saleable condition, it will be returned to you COD and we will not issue Refund.
Q: When will my order ship?
A: Orders are usually shipped within 1-3 business days. If for some reason we are unable to ship within that time frame we will email you and explain the situation.
Q: Do you ship to the US?
A: Yes, we do ship to the US but all shipments will be FINAL SALE because of duty and brokerage issues.
Q: When will my credit card be charged?
A: Your credit card will be charged when we receive your order but if for some reason we don’t have stock on hand and are unable to ship within 1-3 business days we will not charge your credit card until we are ready to ship.
Q: Will I pay sales tax?
A: Yes, all orders are charged basic 5% GST tax.
Q: Do you have a printed catalog?
A: Due to our inventory always changing and new items constantly arriving, we cannot offer a printed catalog.
Q: If I purchase a Gift Certificate can you include a note?
A: Absolutely, please place your order and then email us with what you want to say. Make sure to quote your order #. We can mail Gift Certificate directly to recipient and the receipt seperatly to you.
Q: If I am purchasing something as a GIFT to be shipped directly to recipient can you GIFT WRAP?
A: We can for an extra charge of $4.00, please place your order and then email us with your special request. GIFT RECEIPTS supplied upon request only. | |
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